Housing Advice


For those in housing need the list below provides details of our members who provide national or local advice, or member solidarity as a Renter Union and other external organisations that offer relevant support and guidance.

National Help and Advice:


Shelter, the national housing and homelessness charity provides information and advice on a range of housing problems.

Website: http://england.shelter.org.uk/get_advice

Helpline: 0808 800 4444


Citizens Advice

Citizens Advice, national charity and network of local charities offer confidential benefits, housing and debt advice online, over the phone, and in person, for free.

Website: https://www.citizensadvice.org.uk/

Helpline: 0800 144 8848


Renters' Unions:

ACORN is UK wide, with branches in a number of towns and cities. 

Website: https://www.acorntheunion.org.uk/

London Renters Union operates in London

Website: https://londonrentersunion.org/

Greater Manchester Tenants Union operates in Greater Manchester

Website: https://www.tenantsunion.org.uk/


Advice Services Based in London:

Advice For Renters

Advice4Renters provides free or low-cost legal advice and representation from expert housing specialists. 

Website: https://adviceforrenters.org/

Tel: 0207 624 4327


Safer Renting

Our Safer Renting programme protects tenants who are victimised by specifically criminal landlords by providing specialist advice, advocacy and support.

Website: https://ch1889.org/safer-renting



Z2k work with you and your housing and welfare issues. We look long term to make sure that we are helping you in the most effective way. Some of our services are available to people across London, others are particular to certain boroughs 

Website: https://www.z2k.org/get-help/


Mental Health Support


Samaritans is a registered charity aimed at providing emotional support to anyone in emotional distress, struggling to cope, or at risk of suicide throughout the United Kingdom and Ireland, often through their telephone helpline.

Website: https://www.samaritans.org/

Helpline: 116 123



Shout 85258 is a free, confidential, 24/7 text messaging support service for anyone who is struggling to cope. For those who need support who feel more comfortable texting, rather than calling.

Website: https://giveusashout.org/

Tel: Text ‘SHOUT’ to 85258